Welcome to the Cucalorus Box Office!


We’re so glad you’re here. There are lots of ways to attend the festival. We believe passes are the best way to get the full Cucalorus experience! Benefits include express entry at venues, access to the Pegasorus lounge, an invitation to the kickoff party, entry into Jengo’s Backyard, and much more! Passholder policies are updated each year, so please read up, friendlies!

Ticket prices vary by individual event. Check out event details for more info. Ticket Packages allow you to get a bundle of tickets you can share with friends, or use all by yourself. They can be redeemed online or in-person at box offices.

OR, if you’d like to purchase via cash or check, stop by Jengo’s Playhouse, Monday-Friday 2-6pm. Cucalorus headquarters are located at 815 Princess St, Wilmington, NC 28401. Any questions, call us at (910) 343-5995.

Please note a super important box office policy: All ticket and passholders must arrive 30 minutes or more in advance of their event start time. We do not hold seats for latecomers!

Check back soon for more ticketing options!

Includes access to all Connect events. Also includes access to lounges and social spaces. Connect passholders have the opportunity to wait in the Rush line for Film and Stage events to enter without a ticket. However, the best way to secure your spot at Film or Stage events is to buy a ticket in advance, especially at smaller venues.

Our All-Access VIP pass gains you full access to all events at the 5-day Cucalorus Festival without a ticket! Includes access to all lounges, parties, and late nights in Jengo’s Backyard. Pegasorus passholders must still be at event venues 30 minutes in advance for a seat.

The Pegasorus Gold Pass is your super VIP credential for the Cucalorus Festival. Receive all benefits of the Pegasorus Pass PLUS get your name in lights before each film screening!! Only 20 available! Get your magic carpet to Cucalorus now!!!

Box Office Hours + Pass Pickup

The TicketBox is your central location for pass pickup and all ticketing questions! Passes can be picked up from this location only. The TicketBox is located on the 5th Floor of CFCC’s Union Station Building. The TicketBox opens on November 6th, and is open 9am-11pm every day of the festival.

How to Redeem a Ticket Package
1. Login to your Elevent account you used to purchase your ticket package.
2. Click the “Fulfill” button beneath your ticket package purchase(s) to activate them.
3. Navigate to the Cucalorus Events Page. Choose the events you’d like to attend and check out to reserve your tickets. (You don’t have to purchase all your tix at once, you can come back later.)
5. You’ll receive an email confirmation with your tickets attached. You can print these out and bring them to the event – or go digital and show them on your phone!
Passholder and Ticket Policy

Passes are non-transferable and non-refundable. Picture ID required when picking up your pass. Pass & ticket holders must arrive 30 minutes in advance to be seated at all events.

We offer these passes this year: Pegasorus, Pegasorus Gold, Film, Stage, Connect, Rush and Industry. Pegasorus pass holders have access to ALL events, while other passes are specific to their own festival (FilmStage, or Connect). Note the colors on the schedule to see which events correspond with each pass. Rush and Industry passes access all events through the Rush Line.

For all ticketed events, passholders do not need tickets but must bring their pass to enter events and must arrive 30 minutes in advance to be seated.

All Ticket Package purchasers receive a confirmation email with details about how to redeem your ticket package. You can also review the easy steps above, in another section of this FAQ. Individual ticket holders can print their tickets at home, show them on their smartphone, or pick up their tickets at the main box office.

What happens if an event at Cucalorus "sells out"?
Events at Cucalorus do NOT sell out, instead they “Go to RUSH.” The festival holds seats for Pegasorus passholders and ticket holders until 15 minutes prior to screening time. Just before the screening begins, remaining unclaimed seats are sold to the RUSH LINE. The RUSH LINE will begin forming one hour before screening time. RUSH tickets are based on the number of available seats after pass and ticket holders have been seated. Availability is not guaranteed. RUSH tickets are cash only.
Will Call

Will call tickets can be picked up from any box office location. Please bring your picture ID to pickup will call tickets.

Questions? Call our staff at Jengo’s Playhouse, 910-343-5995 or email: boxoffice@cucalorus.org. We love you!